PRIVACY POLICY



 

We, at Lucky888Bet, are committed to protecting and respecting the privacy of our players, whether through this website (including mobile websites and applications) or at our outlets.

This Privacy Policy (the “Policy”) provides the type of information we collect from our players who visit us on this website, through our mobile website/applications, at our outlets (collectively referred to as the “Services”). This Policy also sets forth how we use the information, provides the details of Lucky888bet’s information policies and practices, and contact details for any questions or concerns regarding the Policy.

PLEASE READ AND UNDERSTAND THE FOLLOWING VERY CAREFULLY. 

By availing of the Services, installing, accessing, or using any mobile website, email newsletters, and subscriptions on which this Policy applies, you are consenting to the collection, use, access, transfer, storage, and processing of your Personal Data as discussed in this Policy. Please note that the Services are not intended to be used by or targeted to:

  1. Anyone under the age of twenty-one (21);
  2. Employees of the Philippine government (as well as their immediate relatives), PAGCOR, Lucky888bet, law enforcement agencies, and members of the military;
  3. Anyone residing outside of the Philippines.

PERSONAL INFORMATION WE MAY COLLECT FROM YOU

We will collect and process the following data from you from your use of the Services:

  1. INFORMATION YOU PROVIDE TO US. This covers information you provide when you fill out forms to register for an account with us, such as but not limited to your complete name, address, date of birth, email address, and mobile number. It will also include any data that you may have provided to us when you correspond with us by phone, face-to-face, email, or any of our support channels. Other information you may give us includes feedback regarding our services and outlets, including surveys, marketing, promotions, and raffles, and even player complaints. We may also collect and process records of your communications with us, which may also be recorded.
  2. INFORMATION THAT WE MAY COLLECT ABOUT YOU. In relation to your use of our service, we may collect any of the following information about you: 
    1. In order to comply with regulations, when you visit the Site, we will verify your geographic location as a condition for access.
    2. Certain technical information used to connect your computer to the internet and aimed at enhancing your browsing experience.
    3. Details of your visits to our Outlets and details of your personal attributes and information to comply with regulatory requirements and create your player profile for purposes of enhancing your experience with Lucky888bet.
    4. Information about your visits to Outlets (including but not limited to CCTV images or videos where applicable).
    5. Transaction history, details of bets, deposits, withdrawals, and other transactions with Luckybet888 as part of our obligations to comply with relevant regulatory requirements.
  3. INFORMATION WE RECEIVE FROM OTHER SOURCES. To comply with our regulatory obligations, we may conduct our due diligence, know our customers, or use third-party providers to assist us with background/identity or financial verification checks and may also receive information from our regulators concerning barred players or those covered by self-exclusion requests.

 

HOW WE USE YOUR PERSONAL INFORMATION

  1. We use your personal information for the following purposes:

 

  1. ACCOUNT SETUP, VERIFICATION, AND MANAGEMENT. Personal information such as your name, email address, phone number, and information about your device, including geolocation, is used to set up and administer your account, verify your identity, and process payment information.
  2. ADMINISTRATIVE OR LEGAL PURPOSES. Personal information is used for age verification and ongoing monitoring purposes to comply with our legal obligations and to detect and/or prevent any fraudulent activities. We may pass your information to government authorities or enforcement bodies to comply with these legal requirements.
  3. CUSTOMER SERVICES COMMUNICATIONS. We use your data to manage our relationship with you as our customer, improve our services, and enhance your experience with us.
  4. MARKETING. From time to time, we will contact you with information regarding promotions and ancillary products via e-communications. You will have the choice to opt-in or opt-out of receiving such communications. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
  5. STATISTICAL ANALYSIS, SYSTEMS TESTING, MAINTENANCE, AND DEVELOPMENT. In order to improve the services provided to you or to deal with a dispute or claim.
  6. RESPONSIBLE GAMBLING AND SOCIAL RESPONSIBILITY OBLIGATIONS. We monitor gambling/deposit patterns that may indicate concern in respect of responsible gambling. This monitoring enables us to help you gamble responsibly.
  7. PROFILING. In accordance with our legitimate interests detailed below or to comply with our legal obligations, we carry out profiling and analysis based upon your age, betting activity, interests, and behavior for the following purposes:
    1. Risk and trading analysis; and
    2. Licensing and legal obligations, i.e. Responsible Gambling, Anti Money Laundering, Age Verification, prevention of fraud, to ensure the integrity of sporting events.

 

  1. Please note that we will not use any of your financial information for any purpose other than to discharge our legal and regulatory duties and to process payments by/to you for our services.

 

  1. REGULATORY OR SPORTING BODY. Your personal information including, but not limited to, your registration details, betting records, records of payments may also be disclosed to any regulatory or sporting body in connection with:
    1. Policing the integrity or enforcing the rules of a sport or game.
    2. Prevention and detection of crime.
    3. Where we consider that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law.
    4. If we have knowledge of a breach of such rules or the law on your part or if you otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviors or based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.

 

  1. We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data. We may also process your personal data for one or more of the following:

 

  1. To comply with a legal obligation.
  2. You have consented to us using your personal data (e.g. for marketing related uses); 

 

HOW LONG WILL WE KEEP INFORMATION?

 

We will not retain your data for longer than is necessary to fulfill the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process it, and whether we can achieve those purposes through other means.

We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimize over time the personal data that we use, and if we can make your personal data anonymous, so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.

 

YOUR RIGHTS

As a data subject, you have rights in relation to your personal information that we process, which are detailed below.

We will ask you to verify your identity before proceeding with any request under this privacy policy; this is in order to protect the confidentiality of your information. If you need to contact us in relation to any request you wish to make under your data subject rights, you can do so by emailing or writing to our Data Protection Officer (contact details are within this Policy). Please note any third party you use to submit a request on your behalf will have to prove and verify they are acting on your behalf.

  1. RIGHT TO BE INFORMED. As a data subject, you have the right to be informed that your personal data will be, are being, or were collected and processed.

 

  1. RIGHT TO ACCESS. You have the right to request a copy of the personal information we hold about you. If you would like to request a copy of the personal information, you should contact our Data Protection Officer. We will ask you to verify your identity before proceeding with any request under this privacy policy.

 

  1. RIGHT TO OBJECT. You have the right to object to the processing of your personal data which is processed based on our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so, or we need to process your personal data in connection with any legal claims. Your request will be looked at, and where we can comply with the request, we will. If we take the decision not to comply with the request, we will explain this to you in writing.

 

  1. RIGHT TO ERASURE. You have the right to have your personal information erased, if:

 

  1. The personal information is no longer necessary for the purpose which we originally collected or processed it for;
  2. You gave your consent to the processing in the first place, and then you withdraw your consent, and we have no other legal basis to rely upon to process the information;

Your request will be looked at and, where we can, we will erase the personal information requested. However, this right only applies in certain circumstances; it is not a guaranteed or absolute right. If, however, we make the decision not to comply with the request as we have a lawful basis to continue the processing, we will explain this to you in writing.

  1. RIGHT TO RECTIFICATION. You can request us to rectify and correct any personal information we hold about you. If, however, we make the decision not to make a change you have requested, we will explain this to you in writing.

 

  1. RIGHT TO RESTRICT PROCESSING. You have the right to restrict the processing of your personal information in certain circumstances. While we suspend our processing of your personal data, we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions. Your request will be looked at and, where we can comply with the request, we will, and for the duration of the restriction time scale you have indicated. If, however, we make the decision not to comply with the request, we will explain this to you in writing.

 

  1. RIGHT TO DATA PORTABILITY. The right to data portability allows you to obtain your personal data that you have provided to us with your consent, or which was necessary for us to provide you with our products and services in a format that enables you to transfer that personal data to another organization. You may have the right to have your personal data transferred by us directly to the other organization if this is technically feasible.

 

  1. RIGHT TO WITHDRAW CONSENT. You have the right to withdraw consent of us processing your personal data where we requested your consent to do so. You may opt out of marketing communications by visiting your account page and unticking the 'receive communications from us' box or by contacting us via the relevant services.

KEEPING YOUR INFORMATION SECURE

We maintain the utmost available means to ensure that your information remains safe with us. All information is transferred using encryption technologies and once stored on our servers, is maintained safe using the latest Firewall technologies available today. Our website and software use all available means to maintain data accuracy, privacy and protect your data from being misused and/or lost.

FILING COMPLAINT

If you are not satisfied with how we manage your personal data, you have a right to file a complaint with the National Privacy Commission.

CHANGES TO THIS PRIVACY POLICY

We reserve the right, at any time, to modify, alter, or update this Privacy Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the website.

CONTACT US

For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:

Email: support@Lucky888Bet.com.ph